EXPERIENCED SECURITY GUARD MANAGEMENT
Our Management Team consists of experienced security professionals who are responsible and accountable for the smooth operation of the business on a daily basis. It ensures that all the objectives of SFSS are achieved in line with the Mission Statement, and enforces the company’s rules and regulations at all times.
We take a professional security service approach with all of our clients. We ensure that we provide only the best security agents for our clients. Our personnel have immaculate grooming standards, are properly attired in a SFSS uniform with name tag and other company markings, neat and ironed clothing at all times and exhibit an excellent demeanour, high integrity and ethics, and provide excellent customer service to our clients.
Whenever we start a new contract for a client, members of our management team meet with our client to review the terms of the contract and any special circumstances of the agreement. We strive to establish a relationship with our customer at day one that is based on mutual trust and respect in order for free and open communications to occur. This relationship that we built at the contract kick-off meeting is maintained by frequent contact and communications with our leadership team and the client staff.
The manager that is responsible to provide the management of our security services for that particular customer develops Post Instructions that become part of the Standard Operating Procedures (SOP) for that particular customer. The SOP provides the detailed instructions to our team on how, what, when, who and where we are to provide security services.
With the changing trend in economy it has become necessary for companies to cut their costs in order to survive the decline in economic growth.
We at SFSS aim to work with companies towards helping them cut those excessive costs of security cover, while still being able to provide them with a professional service.
Companies often tend to become inflexible when they grow and expect others to work around them. We aim to remain flexible and provide our clients with what they actually require and expect.
It is of great importance to us that we provide a service, which is correctly tailored to our clients’ requirements and is not just a best fit.
SFSS is operated by people who care. Our job is to communicate with clients on a regular basis, giving that personal level of service we have promised.
Our success in retaining our clients is achieved by creating and maintaining close contact with them, thus forming strong working relationships.